IT-Service Management
Tailored support – professional, personal and competent
What’s special about Service Management from Claranet?
Business-critical applications must be available around the clock, providing stability and performance. For this, you not only need reliable systems and robust processes, but also competent IT contacts who can address your requirements individually and flexibly.
Claranet offers a Service Management Model with different levels to fit the project scale and your specific project requirements. In doing so, we actively support you both in the migration phase and in the productive operating phase.
- Mapping of the entire project lifecycle
- Individual support models with personal contacts
- Based on the relevant ITIL operating processes
- Fast processing of changes and transparent reporting
Benefit from our expertise
Support with operation and enhancement
- Personal account manager for all commercial matters
- Personal service manager for all operational matters
- Direct access to technical experts (enterprise model)
- Regular status reports (SLA, errors, etc.)
- Fast processing of changes
- Regular workshops and on-site meetings
- Consultation on strategic and operational matters
Performance overview (selection)
Service Management at Claranet
Our Service Management offers your business security and professional support in the implementation of your IT projects. Benefit from our experience and contact us!
Personal contacts
You will have personal contacts to provide expert assistance.
Reduced complexity
Free your team from operational tasks so they can focus on growing your business.
Individual cooperation
Our Service Management takes your individual requirements and processes into account.