Enterprise Support
If you already have a good grip on the security, stability and availability of in-house systems, these no longer present real challenges in your day-to-day business. But what if unanticipated issues crop up? You can rely on our many years of experience in eliminating faults both quickly and reliably.
When unanticipated IT malfunctions occur, it is good to know that you can rely on the expertise of the Claranet Enterprise Support Team. Our experienced German-speaking service staff can systematically solve even complicated malfunctions, while coordinating everything with your own IT team. This not only secures continuity, but also lightens the load on your internal resources.
You can expect flexible and individual support for your operating systems, IT infrastructures and databases. We operate in both the public and private cloud, as well as on-premises or on a hybrid basis here. If desired, our experts can escalate your problem cases to the manufacturer’s support department (for example Microsoft) and then take over ticket management, which can often be time-consuming and tedious for companies (collecting log files, ...). Our experts use their expertise here and keep you regularly updated on the current status.
The offer is completed by a points concept that is geared towards the needs of mid-sized customers. With our Enterprise Support, you are free to use the points included in the agreement as you wish. Any unused points can also be transferred for services such as training or consulting.
Your benefits at a glance
Expertise
Cross-platform expert knowledge for Microsoft, SAP Basis, SAP BW, Cloud (Azure, AWS), Linux and VMware
Customised
Flexible support agreements and additional services
Improvement
Greater IT availability thanks to fast responses and fault elimination
The Claranet points system - attractive and easy
Our primary focus is on providing you with support for your issue or request. We are on hand to help throughout the agreed service times here. The services are invoiced using our simple and attractive points system.
Customised: You simply select one of our support packages based on your needs: S, M or L. We are also happy to advise you and put together a package tailored to your own specific requirements. Platform-independent: Irrespective of the support package, we also support you on a cross-platform basis in the most important technology areas (Microsoft, SAP Basis, SAP BW, Cloud (Azure, AWS), Linux and VMware). Flexible and fair The Claranet points system offers you additional leeway, as well as benefits for your IT budget. After all, only you know what kind of support will help you the most on day X. So we leave you to choose. Throughout the term of the agreement, you can cash in up to 2/3 of your support points for training, consulting or other services at any time. Enjoy a new degree of support freedom and choose the service you really need for your company.
| S 15 basic points 30 service points |
M 25 basic points 50 service points |
L 35 basic points 65 service points |
When processing your requests, one point will be deducted from your total per half hour.
Prices & scopes
| Package | Points | Price |
|---|---|---|
S package |
45 points (30 points convertible) |
6.500 CHF |
M package |
75 points (50 points convertible) |
9.900 CHF |
L package |
100 points (65 points convertible) |
12.500 CHF |
I package |
Individual package(individual points) |
by arrangement |