Call 0330 390 0500 or go to ClaranetOnline
Service and support
We understand that the quality of the service we provide reflects directly on you and your organisation. We appreciate that our service is often an intergral part of your service to your customers and we take our role in that relationship very seriously.
Helping our customers do amazing things
99%
We meet 99% of our response time targets
90%
The service desk resolves 90% of issues on first assignment
40%
Support teams resolve incidents 40% quicker than the industry average
+64
Our Net Promoter Score is 64 a 30% improvement over 24 months
Our service promise
- To be always available for our customers 24x7x365
- To respond to requests for help within agreed timeframes
- To assign a named analyst to work on each case through to resolution
- To be honest and transparent in all our interactions and to communicate regularly
- To always work with our customer’s interests in mind
- To deliver value through our expertise
- To use all feedback to improve service
- To be always available for our customers 24x7x365
- To respond to requests for help within agreed timeframes
- To assign a named analyst to work on each case through to resolution
- To be honest and transparent in all our interactions and to communicate regularly
- To always work with our customer’s interests in mind
- To deliver value through our expertise
- To use all feedback to improve service
Why the Claranet experience is different
Claranet understand that you rely on us to serve you and your customers around the clock. We do what we say we will do and strive to never let you down.
Enterprise monitoring tools
Situation based monitoring aggregation
Change governance
Review, approval and scheduling of infrastructure changes
Partner network
Our technology partner network ensures our technical capability and expertise
Problem management
Using data to eliminate issues, reduce impact, and prevent outages
Transition management
Control over testing, deployment, and support of customer solutions
Service excellence
Support built by the highest industry standards
“This was a big project - it took 18 months to migrate to the new network. Yet despite the complexity of the implementation the Claranet team was a dream to work with.”
CIRCLE HOUSING
ClaranetOnline, your gateway to a new kind of service experience
We believe our customers should have the freedom to interact with Claranet and their IT services regardless of the time or their location. ClaranetOnline is designed to perfectly complement the service you experience from our people so you can deliver the best service to your customers.